In late May 2023, Microsoft announced Windows Copilot, a new AI-powered personal assistant for Windows 11. This new feature will soon become available as a tool to help with day-to-day tasks. Windows Copilot is powered by OpenAI’s ChatGPT engine. According to Microsoft, … you can ask Windows Copilot a range of questions from simple to complex. If I want to call my family in Cyprus, I can quickly check the local time to make sure I’m not waking them up in the middle of the night.

In late February 2023, Snapchat announced My AI, a new chatbot experience. Available to Snapchat+ subscribers, My AI is powered by OpenAI’s ChatGPT engine. According to Snapchat, My AI can recommend birthday gift ideas for your BFF [Best Friend Forever], plan a hiking trip for a long weekend, suggest a recipe for dinner, or even write a haiku about cheese for your cheddar-obsessed pal. Make My AI your own by giving it a name and customizing the wallpaper for your Chat.

Over the past several months, tech companies such as Google and Microsoft have been busy working on new customer experiences surrounding chatbots. In a nutshell, using a modern chatbot is similar to using a customer service chat bubble that you might find at the lower corner of a website. But instead of using live humans or a small range of answers, the process is entirely automated with a large source of information—this results in something called “generative AI”, a tailor-made answer created by a computer service.